Extended Warranties and Unique Benefits with Alexiana Products
Real guarantee of the number of opening/closing cycles
Equipped with a specially sealed device for counting closing cycles
Free of charge for:
Travel expenses
Materials
Labor
Two free interventions in the first two years
Motor reset
Stroke adjustment
Error reset
Other defects that do not require replacement with spare parts for repair
Free of charge for:
Labor
One free repair in the first year, limited to a maximum of 10% of the product value, even if the detected defect is the buyer’s fault
Replacement of damaged panels
Replacement of a non-functioning motor (without objection from Alexiana Group SRL)
Replacement of broken/cracked/non-functional remotes
Replacement of any metallic element (spring, tracks, hinges, guiding systems with bends, fractures, or any other defect affecting the proper functioning of the system)
Free of charge for:
Materials (not exceeding 10% of the total order value)
Online registration provides an additional year of warranty beyond the basic warranty.
Free of charge for:
Travel expenses
Materials
Labor
You have the right to return the product within 45 days of installation if you are not satisfied with its functionality
We guarantee a full refund for the product if, at the start of the dismantling, which will be carried out only by the ALEXIANA GROUP SRL team, the product does not have scratches, dents, or any other defects not covered by the warranty
One free maintenance check in the first two years
Motor stroke verification
Remote testing
Lubrication of running tracks
Torsion spring adjustment (it is necessary to adjust the torsion every two years, as any steel slightly changes its properties over time and overloads the motor)
System balance check
Checking clearances on mounting screws and hinges, running systems
Joint verification
Free of charge for:
Travel expenses
Labor
An extended warranty up to 11 years
Applies to industrial doors
Applies to residential doors if installed in residential buildings and used for residential purposes
