{"id":3568,"date":"2023-04-19T08:47:02","date_gmt":"2023-04-19T08:47:02","guid":{"rendered":"https:\/\/alexiana.ro\/end-customers-2-year-inspection\/"},"modified":"2023-08-24T10:37:59","modified_gmt":"2023-08-24T10:37:59","slug":"end-customers-2-year-inspection","status":"publish","type":"page","link":"https:\/\/alexiana.ro\/en\/end-customers-2-year-inspection\/","title":{"rendered":"End Customers &#8211; 2-Year Inspection"},"content":{"rendered":"<section class=\"bg-center bg-cover bg-no-repeat relative\"\n  style=\"background-image:url('https:\/\/alexiana.ro\/wp-content\/uploads\/2023\/04\/Rectangle-27-12.webp')\">\n  <div class=\"bg-white bg-opacity-60 absolute top-0 left-0 w-full h-full\"><\/div>\n  <h1\n    class=\"relative text-secondary font-secondary text-4xl sm:text-6xl uppercase font-bold text-center px-[15px] pt-32 sm:pt-56 pb-16 sm:pb-28\">\n    End Customers &#8211; 2-Year Inspection<\/h1>\n<\/section>\n<section>\n  <div class=\"px-[15px] py-16 border-t-4 border-primYellow bg-center bg-cover bg-no-repeat\"\n    style=\"background-image:url('\/wp-content\/uploads\/2023\/04\/Group-108-2.jpg')\">\n    <div\n      class=\"max-w-[800px]  mx-auto py-10 contact-form-cariere px-5 bg-[#2B2C33] border-l-4 border-primYellow rounded-2xl text-white font-primary\">\n      <h2 class=\"font-secondary text-2xl sm:text-4xl text-white text-center font-bold uppercase mb-3 sm:mb-5\">\n       Free revision every 2 years      <\/h2>\n      <form action=\"http:\/\/dealeri.alexiana.ro\/alx2\/revizie2ani.php\" method=\"get\"\n        class=\"form-a font-primary  w-full max-w-[570px] mx-auto\">\n        <p class=\"helper-b font-primary mb-5 text-center text-lg\">Enter your data and Number\/PIN from\n          the certificate of\n          guarantee:<\/p>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-5\">\n          <div class=\"col-span-1\">Name and Surname(<span class=\"text-primYellow\">*<\/span>)<\/div>\n          <div class=\"col-span-2\">\n            <input type=\"text\" class=\"w-full max-w-[380px] !bg-[#646368] text-left py-1 px-3 outline-none\" name=\"nume\"\n              id=\"client\" value=\"\" required=\"required\">\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-5\">\n          <div class=\"col-span-1\">Email(<span class=\"text-primYellow\">*<\/span>)<\/div>\n          <div class=\"col-span-2\">\n            <input type=\"email\" class=\"w-full max-w-[380px] !bg-[#646368] text-left py-1 px-3 outline-none\" name=\"email\"\n              id=\"email\" value=\"\" required=\"required\">\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-5\">\n          <div class=\"col-span-1\">Phone(<span class=\"text-primYellow\">*<\/span>)<\/div>\n          <div class=\"col-span-2\">\n            <input type=\"number\" class=\"w-full max-w-[380px] !bg-[#646368] text-left py-1 px-3 outline-none\"\n              name=\"telefon\" id=\"telefon\" value=\"\" required=\"required\">\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-5\">\n          <div class=\"col-span-1\">No. Certificate (<span class=\"text-primYellow\">*<\/span>)<\/div>\n          <div class=\"col-span-2\">\n            <input type=\"number\" class=\"w-full max-w-[380px] !bg-[#646368] text-left py-1 px-3 outline-none\" name=\"id\"\n              id=\"company\" value=\"\" required=\"required\">\n          <\/div>\n        <\/div>\n\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-5\">\n          <div class=\"col-span-1\">Certificate PIN(<span class=\"text-primYellow\">*<\/span>)<\/div>\n          <div class=\"col-span-2\">\n            <input type=\"number\" class=\"w-full max-w-[380px] !bg-[#646368] text-left py-1 px-3 outline-none\" name=\"pin\"\n              value=\"\" id=\"pin\" required=\"required\">\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-2\">\n          <div class=\"col-span-1\"><\/div>\n          <div class=\"col-span-2\">\n            <div class=\"field-a fl-a flex gap-3 items-start\"><input type=\"checkbox\" class=\"mt-2\" name=\"acord\" id=\"acord\"\n                required=\"required\">\n              <p>\n\t\t\t\tI have read and agree that my personal data (name, surname, e-mail address, telephone) will be processed and collected, according to the personal data processing policy, by Alexiana Group SRL or through its partners in in order to present the offers\nor other information from Alexiana Group\t\t\t\t(<span class=\"text-primYellow\">*<\/span>)\n\t\t\t\t<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-2\">\n          <div class=\"col-span-1\"><\/div>\n          <div class=\"col-span-2\">\n            <div class=\"field-a fl-a  flex gap-3 items-start\"><input type=\"checkbox\" class=\"mt-2\" name=\"contact\"\n                id=\"contact\">\n              <p> I agree to be contacted\n                by phone in order to establish a revision.<\/p>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"sm:grid sm:grid-cols-3  w-full mx-auto mb-2\">\n          <div class=\"col-span-1\"><\/div>\n          <div class=\"col-span-2\">\n            <p class=\"helper-b\">(<span class=\"text-primYellow\">*<\/span>) Required Fields<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"flex flex-col items-center gap-3 mt-10\">\n          <button type=\"submit\" name=\"b2\" value=\"2\"\n            class=\"border-2 hover:bg-hover duration-200 rounded-2xl font-primary font-bold border-primary py-2 px-5 !h-[50px]\"><span>I want revision<\/span><\/button>\n        <\/div>\n\t\t  \n        <!-- <button class=\"border-b-2 mb-10 border-primary font-primary font-bold hover:text-primary duration-200\"\n            type=\"submit\" name=\"b1\" value=\"1\"><span>Extend Without Review<\/span><\/button> -->\n\t\t  \n        <!-- <p>Ai pierdut certificatul de garantie? Recupera certificatul de garantie de <a\n          href=\"https:\/\/alexiana.ro\/recuperare-garantie\/\">Aici<\/a><\/p> -->\n\t\t  \n        <\/br>\n\t\t\n\t\t<p class=\"font-primary text-center\">By checking and accessing the form I agree to<a\n            href=\"en\/privacy-policy\/\"\n            class=\"border-b-2 border-primary hover:text-primary duration-200\">PERSONAL DATA PROTECTION POLICY<\/a>\n          this site<\/p>\n        <p><\/p>\n      <\/form>\n    <\/div>\n  <\/div>\n<\/section><section>\r\n  <div class=\"max-w-[800px] px-[15px] mx-auto py-10\">\r\n    <h2 class=\"font-secondary text-2xl sm:text-4xl text-secondary text-center font-bold uppercase mb-3 sm:mb-5\">\r\n      Useful Information    <\/h2>\r\n            <div class=\"border-b-4 border-[#B4B1B2] py-5 modal-list\">\r\n      <div class=\"flex items-center justify-between gap-5 button-list cursor-pointer\">\r\n        <h3 class=\"font-medium font-primary text-xl sm:text-2xl text-secondary\">WARRANTY TERMS AND CONDITIONS<\/h3>\r\n        <span><svg\r\n            class=\"w-[15px] sm:w-[24px] h-[15px] sm:h-[24px] svg-rotate  \"\r\n            viewBox=\"0 0 24 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <path d=\"M22 13.7192L11.937 3.65625L1.87402 13.7192\" stroke=\"#FF1616\" stroke-width=\"4\" \/>\r\n          <\/svg>\r\n        <\/span>\r\n      <\/div>\r\n      <div class=\"py-5 info-list  \">\r\n        <p>The warranty conditions are in accordance with Law 449\/2003, which came into effect in 2007.<br \/>\n1. The warranty is provided for a period of 24 months (twenty-four months), starting from the date of invoicing.<br \/>\n2. The consumer is guaranteed that, in case of a manufacturer&#8217;s fault leading to a defect, during the warranty period, the product will be repaired free of charge at the manufacturer&#8217;s premises. <span style=\"font-weight: 400;\">The product will be sent to the manufacturer using a courier service, well-packaged, in order to avoid any potential additional defects or damages. It must be accompanied by a WRITTEN NOTICE of the occurred defect, a copy of the invoice, and the original warranty certificate.<\/span><br \/>\n3. The duration of the warranty period is extended by the time elapsed from the date when the consumer reported the product defect until the date of its restoration to operation.<br \/>\n4. Damages, scratches, deformations, stains, or the absence of products or accessories, which were not brought to the manufacturer&#8217;s attention at the time of delivery (when a visual inspection will also be conducted), do not qualify for warranty coverage.<br \/>\n5. For post-warranty situations, service and accessories are provided at an additional cost.<br \/>\n6. The average duration of product use is: 3 years for blinds, textile roller blinds, and insect screens, and 5 years for awnings, roller shutters, garage doors, and industrial doors.<br \/>\n7. The identification of defects is carried out at the ALEXIANA GROUP seller&#8217;s headquarters, which can be found at the address (Branch) Radauti, str. Calea Bucovinei, No. 90, county (jud.) Suceava, phone\/fax: (0230) 560 560, mobile: (0745) 105 885<\/p>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"border-b-4 border-[#B4B1B2] py-5 modal-list\">\r\n      <div class=\"flex items-center justify-between gap-5 button-list cursor-pointer\">\r\n        <h3 class=\"font-medium font-primary text-xl sm:text-2xl text-secondary\">CONSUMER&#8217;S OBLIGATIONS<\/h3>\r\n        <span><svg\r\n            class=\"w-[15px] sm:w-[24px] h-[15px] sm:h-[24px] svg-rotate  rotate-180 \"\r\n            viewBox=\"0 0 24 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <path d=\"M22 13.7192L11.937 3.65625L1.87402 13.7192\" stroke=\"#FF1616\" stroke-width=\"4\" \/>\r\n          <\/svg>\r\n        <\/span>\r\n      <\/div>\r\n      <div class=\"py-5 info-list  hidden \">\r\n        <p><span style=\"font-weight: 400;\">1. To power the product only from a grounded electrical network and within the tolerance limits specified by the manufacturer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2. To use only original wiring components of the products.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">3. To follow the usage instructions of the products, according to the technical guidelines provided by the manufacturer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">4. To maintain the integrity of the manufacturer&#8217;s seals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5. To keep the documentation received with the product throughout the entire warranty period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">6. To provide the invoice number and warranty certificate number in order to benefit from the warranty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">7. To send the product to the service center accompanied by all the accessories with which it was purchased and delivered.<\/span><\/p>\n      <\/div>\r\n    <\/div>\r\n        <div class=\"border-b-4 border-[#B4B1B2] py-5 modal-list\">\r\n      <div class=\"flex items-center justify-between gap-5 button-list cursor-pointer\">\r\n        <h3 class=\"font-medium font-primary text-xl sm:text-2xl text-secondary\">LOSS OF WARRANTY<\/h3>\r\n        <span><svg\r\n            class=\"w-[15px] sm:w-[24px] h-[15px] sm:h-[24px] svg-rotate  rotate-180 \"\r\n            viewBox=\"0 0 24 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n            <path d=\"M22 13.7192L11.937 3.65625L1.87402 13.7192\" stroke=\"#FF1616\" stroke-width=\"4\" \/>\r\n          <\/svg>\r\n        <\/span>\r\n      <\/div>\r\n      <div class=\"py-5 info-list  hidden \">\r\n        <p>The warranty is valid only if the defect occurs under normal conditions of use and will not be granted for damages or defects unrelated to the product&#8217;s quality or not originating from hidden defects.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The warranty is forfeited upon meeting any of the following conditions: <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>1. Impacts, mechanical shocks, deformations, bends, tears, scratches, perforations, cuts, etc., whether intentional or unintentional, resulting from transportation, handling, storage, installation, incorrect use, or maintenance.<\/p>\n<p>2. When the installation and commissioning are not provided by the manufacturer or an authorized manufacturer&#8217;s unit.<\/p>\n<p>3. Interventions performed by individuals not authorized by the manufacturer.<\/p>\n<p>4. Overvoltage in the electrical network, short-circuiting of the electrical or electronic systems of the product.<\/p>\n<p>5. Overloading of electrical and mechanical components due to incorrect or inappropriate use. Excessive use of manual operation for garage doors in case of emergency. The industrial use of residential garage doors (such as roller or sectional doors).<\/p>\n<p>6. Failure to comply with the installation, usage, and maintenance instructions.<\/p>\n<p>7. Cases of force majeure: fires, earthquakes, natural disasters, civil unrest, etc.<\/p>\n<p>8. Non-payment in full according to the terms specified in the contract for the products.<\/p>\n<p>9. Losing the warranty certificate leads to the cancellation of the product warranty. The consumer is responsible for keeping the warranty certificate, as it is the only document that attests to the right to warranty. It will be presented along with the invoice and the installation acceptance report in case of defects.<\/p>\n<p>&nbsp;<\/p>\n<p>The 10-year warranty is only valid for painted panels. For those with Renolit foil (mahogany), the warranty is 2 years. The above warranty is effective only under the condition that the product is exposed to normal climatic and weather conditions.<\/p>\n<p>&nbsp;<\/p>\n<p>Panels installed and therefore exposed in areas located less than 2,000 meters from the last sea wave or in other areas with a saline environment and\/or polluted and industrial areas where corrosive gases or particles are present are not covered by the above warranty.<\/p>\n<p>&nbsp;<\/p>\n<p>Edges and cut surfaces of the panel, damaged or perforated areas, especially in saline solutions, aggressive and\/or corrosive environments with the presence of acidic, alkaline, or solvent substances, are not covered by this warranty.<\/p>\n<p>&nbsp;<\/p>\n<p>The exclusion from the warranties mentioned above extends to products used in latitudes between 37 degrees parallel North and 37 degrees parallel South and\/or in areas subjected to the action of sand and dust erosion.<\/p>\n<p>&nbsp;<\/p>\n<p>All materials must be installed in their final position within a maximum of three (3) months from the &#8220;final delivery date&#8221; to the buyer.<\/p>\n<p>&nbsp;<\/p>\n<p>Additionally, the warranty does not apply regarding:<\/p>\n<p>&nbsp;<\/p>\n<p>\u2022 painting or any other surface treatment on panels that are not performed by the Seller;<br \/>\n\u2022 damages caused by direct contact with wet concrete or damp wood or exposure to any other environment with constant humidity;<br \/>\n\u2022 usage or installation that is not in accordance with the instructions or proper use of the products;<br \/>\n\u2022 prolonged exposure to strong heat sources (\u2265 70\u00b0C);<br \/>\n\u2022 damages caused by external events, mechanical stress, or force majeure;<br \/>\n\u2022 damages caused by third parties, for any reason;<br \/>\n\u2022 full or incomplete modification or repair carried out by a person unauthorized by the Seller;<br \/>\n\u2022 use of parts or components not authorized by the Seller in the production of the finished door, especially non-appropriate joining or assembly elements;<br \/>\n\u2022 damages related to corrosion caused by temporary or permanent contact with aggressive and corrosive substances or agents within external or climatic storage locations;<br \/>\n\u2022 usage of aggressive cleaning agents or aggressive or inappropriate cleaning methods;<br \/>\n\u2022 damages caused by natural events, pollution, riots, wars, earthquakes, floods, fires, and explosions.<\/p>\n<p>&nbsp;<\/p>\n<p>Polyethylene, the protective film attached to the panel&#8217;s surface, must be shielded from UV radiation and should be removed within 24 hours from the installation date.<\/p>\n<p>&nbsp;<\/p>\n<p>Compensations from the Seller will not exceed the amount paid by the buyer for the purchase of goods, then subject to the complaint.<\/p>\n<p>&nbsp;<\/p>\n<p>The participation will be 100% of the amount paid for the defective material for the first 5 years from the &#8220;final delivery date&#8221; for the buyer; Starting from the sixth year, Seller&#8217;s participation will decrease participation as listed below:<\/p>\n<p>&nbsp;<\/p>\n<p>\u2022 Up to 6 years: 80%<br \/>\n\u2022 By year 7: 70%<br \/>\n\u2022 By year 8: 60%<br \/>\n\u2022 By year 10: 50%.<\/p>\n      <\/div>\r\n    <\/div>\r\n          <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3568","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>End Customers - 2-Year Inspection - Alexiana<\/title>\n<meta name=\"description\" content=\"END CUSTOMER WARRANTY, EXTENDED WARRANTY + 1 YEAR, Enter the Number \/ PIN from the warranty certificate:\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alexiana.ro\/en\/end-customers-2-year-inspection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"End Customers - 2-Year Inspection - Alexiana\" \/>\n<meta property=\"og:description\" content=\"END CUSTOMER WARRANTY, EXTENDED WARRANTY + 1 YEAR, Enter the Number \/ PIN from the warranty certificate:\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alexiana.ro\/en\/end-customers-2-year-inspection\/\" \/>\n<meta property=\"og:site_name\" content=\"Alexiana\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/alexianagroup\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-24T10:37:59+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Alexiana1994\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alexiana.ro\\\/en\\\/end-customers-2-year-inspection\\\/\",\"url\":\"https:\\\/\\\/alexiana.ro\\\/en\\\/end-customers-2-year-inspection\\\/\",\"name\":\"End Customers - 2-Year Inspection - Alexiana\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alexiana.ro\\\/#website\"},\"datePublished\":\"2023-04-19T08:47:02+00:00\",\"dateModified\":\"2023-08-24T10:37:59+00:00\",\"description\":\"END CUSTOMER WARRANTY, EXTENDED WARRANTY + 1 YEAR, Enter the Number \\\/ PIN from the warranty certificate:\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/alexiana.ro\\\/en\\\/end-customers-2-year-inspection\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/alexiana.ro\\\/en\\\/end-customers-2-year-inspection\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alexiana.ro\\\/en\\\/end-customers-2-year-inspection\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Prima pagin\u0103\",\"item\":\"https:\\\/\\\/alexiana.ro\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"End Customers &#8211; 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